We are looking for an experienced partnership manager with a focus on acquiring, managing and optimising installer partnerships.
We are a young, growing, international, privately owned company. Since our start in 2008 we have grown into an organization with over 140 colleagues who work across the US, the Netherlands, Belgium, the UK, Poland and Japan.
Our mission is to accelerate the energy transition. We do this by organizing group buying projects for sustainable products such as renewable energy contracts and rooftop solar & storage installations.
We are a human centered, meaning that in everything we do, we look at the world through the eyes, hearts and minds of humans. This allows us to create the ideal customer journey for both consumers and our partners via our digital platform.
Since 2008 we have helped 2.5 million consumers to switch to a renewable energy contract and we have helped over 130.000 people to install a solar system on their roof and generate their own electricity. We have helped more than 2.3 million consumers switch to a renewable energy contract, and helped more than 140.000 people install solar on their roof and generate their own renewable electricity.
Solar Together group-buying schemes are built on satisfaction and success for all stakeholders. The schemes work by gathering a large group of consumers to create efficiencies for the solar and storage installers which they can pass on to consumers in the form of competitive pricing for the panels and systems.
The iChoosr team works closely with installers throughout the scheme to ensure clear communication, smooth processes and high quality of service, which is key to delivering the scheme outcomes and best-in-class customer experience we expect.
As Installer Manager for UK Solar you will be responsible for engaging with installers as we launch in new regions, then managing the (relationship with) solar installers, coaching them in the scheme processes and for delivering optimal installation results from each scheme.
You have a dual role with installers; not only monitoring their progress and ensuring they meet contractual requirements, but also building a robust and open relationship in which you provide feedback and discuss opportunities to optimise the customer journey (processes) in order to achieve efficiencies; improve customer satisfaction and higher conversion rates (reduce cancellations).
You will manage all stages of the process of installer engagement, from pre-auction engagement with the market and qualification of potential installers through to delivery of installations. This includes management of some third party relationships such as trainers and technical inspectors.
This means that:
As a key part of our installer management team, you also work closely with the Business Manager for UK Solar and with the UK Solar operations team.
As a team you deliver the solar schemes and work to continuously improve them, but the Installer Manager is primarily an outward facing role and you will need to spend time visiting installers. Restrictions permitting, you will be required to travel within the UK to spend time on location at installers’ sites. You will also seek to build relationships with other Installer Managers working on our solar projects in other countries (Netherlands, Belgium and Japan) in order to share learnings and best practice.
If this role fits you, we would love to hear from you! Send us your application letter and resume via firstname.lastname@example.org. If you have any questions, we are happy to answer them.
Partnership Manager Installers - Solar UK
Fixed permanent contract